• All deposits are non-refundable.

 

• Cancellations must be informed 14 days before the party in writing, this can be done via email to info@TheMagicalTeepeecompany.co.uk. Any reduction in Teepee Numbers / Party Extras 14 days prior to the event will still be changed as per the invoice which The Magical Teepee Company has issued. 

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• The Magical Teepee company will make every effort to reschedule your booking to a mutually convenient date, however, if a new date cannot be arranged, the deposit will be forfeit or offered as a credit note for a future event. 

 

• When booking your party only a deposit is required, the remaining balance is payable seven days before the event, and is non-refundable.  

 

• The Magical Teepee company prides itself on timekeeping and ensures that all events are set up before 5 pm unless otherwise requested. Seven days before the event you will receive an email confirming your allocated time for setting up and collecting. Sometimes events outside our control may delay our arrival e.g. traffic, weather, etc. In this rare instance, The Magical Teepee company representative will call to inform you, and where possible the full programme will still be delivered, but refunds or part refunds will not be considered.

 

• It is the responsibility of the customer to provide The Magical Teepee company with a parking space close to the venue and where required, cover the cost of parking.

 

• It is the customer's responsibility to inform The Magical Teepee company of any change of venue or times as soon as possible. The Magical Teepee company cannot guarantee availability if the venue or times change due to scheduling, and the price may vary.

 

• Congestion charges are not covered in the booking and must be paid at the party.

 

• Failure To Pay The Final Balance seven-days prior to the event The Magical Teepee company holds the rights to cancel the event and the deposit will not be refunded.

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• We understand that accidents happen and we don't like to charge our clients for minipr accidents. However, we ask whilst enjoying our products, that you take great care and supervise the children. Damages made due to negligence / malicious / deliberate or where the item is beyond repair, we will issue an invoice to replace the damaged item/items. Which would be reuired to be paid within 48 hours.